FAQ's
Mayuur Naturals — Frequently Asked Questions
Shipping & Delivery
How long does it take to ship my order?
We aim to ship 90% of in-stock orders within 48 hours (Monday–Friday), excluding holidays.
When will I receive my order?
For U.S. customers, delivery typically takes 2–6 business days after processing. You'll receive a tracking number by email once your order ships.
Where are orders shipped from?
All orders are shipped from our facility in Massachusetts, USA.
Do you ship internationally?
Currently we only ship domestic and to Canada. If you would like to place an order, please contact us at Info@mayuurnaturals.com Please note that customs duties, VAT, or import taxes may apply depending on your country. These charges are the responsibility of the customer.
My order hasn't arrived — what should I do?
If your tracking shows your order as delivered but you haven't received it, or if it has been significantly delayed, please contact your local post office right away. If you need further assistance, contact us at Info@mayuurnaturals.com. We'll do everything we can to resolve it at our end.
International Orders Including Canada
Will I be charged additional fees on international orders?
Some countries apply customs duties or VAT on imported goods. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office before ordering if you're unsure.
Can I get a refund on an international order?
International orders are final once shipped and cannot be refunded. Please review your order carefully before completing your purchase.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most products. If you're not satisfied, you can return your item within 30 days of delivery for a full refund of the product purchase price. Original shipping charges are non-refundable.
Are there any exceptions to the return policy?
Yes. Due to hygiene reasons and the nature of makeup products, a 50% restocking fee applies to all makeup returns — meaning customers receive a 50% refund on returned makeup items. Skincare and haircare products are not affected and qualify for a full refund.
What if my order arrives damaged?
If your order arrives damaged or broken, please contact us within 7 days of delivery at Info@mayuurnaturals.com with a photo of the damage. We'll send a replacement or issue a full refund right away — no need to return the damaged item.
How do I start a return?
Email us at Info@mayuurnaturals.com with your order number and the reason for your return. Our team will guide you through the process.
Products & Ingredients
Are your products natural?
Yes — all Mayuur Naturals products are made with carefully selected, all-natural ingredients. No fillers, no harmful chemicals, no compromise.
Are your products vegan and gluten-free?
Absolutely. Every Mayuur Naturals product is:
● Vegan
● Gluten-Free
● Paraben-Free
● Phthalate-Free
● Cruelty-Free
● Free from synthetic preservatives and chemicals
Are your products safe for sensitive skin?
Our formulations are designed with sensitive skin in mind. However, everyone's skin is different. We recommend doing a patch test on a small area before full use, especially if you have known allergies or sensitivities.
Are your products safe to use during pregnancy?
While our products are made with natural ingredients, we always recommend consulting your healthcare provider before introducing new skincare or haircare products during pregnancy or while breastfeeding.
Are your products tested on animals?
Never. All Mayuur Naturals products are 100% cruelty-free.
Where are your products made?
All our products are handcrafted in Massachusetts, USA.
Product Routines & Pairings
What is the recommended skincare routine with your products?
For the best results, we recommend this simple daily routine:
● Cleanse with Marine Lavender Vitamin C Face Wash
● Apply Dark Circles Elixir Serum to the under-eye area morning and night
● Apply Elixir Face Serum to face and neck — morning and night
● Use Detox Dead Sea Clay and Neem Mask 1–2 times per week, followed immediately by the Elixir Face Serum
Which products work best together?
Our most popular pairings are:
● Detox Mask + Elixir Face Serum — deep cleanse followed by deep nourishment
● Shaman Salt Scrub + Shaman Body Butter — exfoliate and hydrate in one routine
● Grace Geranium Salt Scrub + Grace Geranium Body Butter — a complete matching spa ritual
● Hair Rescue Scalp Serum + Fresh Hair Refresh Spray — scalp treatment and daily refresh
Can I use the Elixir Face Serum instead of my regular moisturizer?
Yes — that's exactly what it's designed for. The Elixir Face Serum replaces your moisturizer, serum, and facial oil in one step. Most customers find they don't need anything else after switching to it.
Can the body butters be used as an aftershave balm?
Absolutely — our body butters work beautifully as an aftershave balm. Apply a small amount immediately after shaving for a soothing, nourishing finish with no burn. The Shaman Body Butter is particularly popular for this.
Rewards Club
What is the Mayuur Naturals Rewards Club?
The Rewards Club is our loyalty program that lets you earn points every time you engage with us — and redeem those points for discounts on future purchases. It's free to join.
How do I earn points?
There are several ways to earn points:
● Making a purchase — earn points for every dollar you spend
● Writing a product review
● Following us on Facebook or Instagram
● Referring a friend
● Signing up — welcome points just for joining
● Birthday bonus — we celebrate with you
How do I redeem my points?
Once you've accumulated enough points, you can redeem them for a discount at checkout. Simply log into your account and your available points balance will be shown at checkout.
Do my points expire?
Points remain active for one year. We recommend checking your account regularly to stay on top of your balance.
How do I join the Rewards Club?
Visit mayuurnaturals.com/loyalty to sign up and start earning points right away — including welcome points just for joining.
Forever Glow Subscription
What is the Forever Glow Subscription?
Forever Glow is our subscription program that lets you save on your favorite Mayuur Naturals products and have them delivered automatically so you never run out. Subscribers receive a discount on every order.
How do I sign up for a subscription?
On any eligible product page, select the Subscribe option and choose your preferred delivery frequency before adding to cart. It's that simple.
Can I pause or cancel my subscription?
Yes — you can pause, skip, or cancel your subscription at any time from your account dashboard. There are no cancellation fees and no minimum commitment.
Can I change the frequency of my deliveries?
Absolutely. Log into your account and update your delivery frequency from your subscription settings whenever you need to.
What if I want to swap a product in my subscription?
You can update the products in your subscription from your account dashboard. If you need help making a change, contact us at Info@mayuurnaturals.com and we'll sort it out for you.
Orders & Support
Can I modify or cancel my order?
Please contact us as soon as possible after placing your order if you need to make changes. Once an order has been shipped, we are unable to modify or cancel it.
How can I contact customer support?
We'd love to hear from you. Reach us at Info@mayuurnaturals.com or via the contact form on our website. Our team typically responds within 1 business day.