Question 1

How long does it take to ship my order?

Accepted Answer

We aim to ship % of in-stock orders within 48 hours (Monday–Friday), excluding holidays.

Question 2

When will I receive my order?

Accepted Answer

For U.S. customers, delivery typically takes 2– business days after processing. You'll receive a tracking number by email once your order ships.

Question 3

Where are orders shipped from?

Accepted Answer

All orders are shipped from our facility in Massachusetts, USA.

Question 4

Do you ship internationally?

Accepted Answer

Currently we only ship domestic and to Canada. If you would like to place an order, please contact us at [Info@mayuurnaturals.com.](http://Info@mayuurnaturals.com.) Please note that customs duties, VAT, or import taxes may apply depending on your country. These charges are the responsibility of the customer.

Question 5

My order hasn't arrived — what should I do?

Accepted Answer

If your tracking shows your order as delivered but you haven't received it, or if it has been significantly delayed, please contact your local post office right away. If you need further assistance, contact us at [Info@mayuurnaturals.com.](http://Info@mayuurnaturals.com.) We'll do everything we can to resolve it at our end.

Question 6

Will I be charged additional fees on international orders?

Accepted Answer

Some countries apply customs duties or VAT on imported goods. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office before ordering if you're unsure.

Question 7

Can I get a refund on an international order?

Accepted Answer

International orders are final once shipped and cannot be refunded. Please review your order carefully before completing your purchase.

Question 8

What is your return policy?

Accepted Answer

We offer a 30-day return policy on most products. If you're not satisfied, you can return your item within 30 days of delivery for a full refund of the product purchase price. Original shipping charges are non-refundable.

Question 9

Are there any exceptions to the return policy?

Accepted Answer

Yes. Due to hygiene reasons and the nature of makeup products, a % restocking fee applies to all makeup returns — meaning customers receive a 50% refund on returned makeup items. Skincare and haircare products are not affected and qualify for a full refund.

Question 10

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged or broken, please contact us within days of delivery at [Info@mayuurnaturals.com](http://Info@mayuurnaturals.com) with a photo of the damage. We'll send a replacement or issue a full refund right away — no need to return the damaged item.

Question 11

How do I start a return?

Accepted Answer

Email us at [Info@mayuurnaturals.com](http://Info@mayuurnaturals.com) with your order number and the reason for your return. Our team will guide you through the process.

Question 12

Are your products natural?

Accepted Answer

Yes — all Mayuur Naturals products are made with carefully selected, all-natural ingredients. No fillers, no harmful chemicals, no compromise.

Question 13

Are your products vegan and gluten-free?

Accepted Answer

Absolutely. Every Mayuur Naturals product is vegan, gluten-free, paraben-free, phthalate-free, cruelty-free, and free from synthetic preservatives and chemicals.

Question 14

Are your products safe for sensitive skin?

Accepted Answer

Our formulations are designed with sensitive skin in mind. However, everyone's skin is different. We recommend doing a patch test on a small area before full use, especially if you have known allergies or sensitivities.

Question 15

Are your products safe to use during pregnancy?

Accepted Answer

While our products are made with natural ingredients, we always recommend consulting your healthcare provider before introducing new skincare or haircare products during pregnancy or while breastfeeding.

Question 16

Are your products tested on animals?

Accepted Answer

Never. All Mayuur Naturals products are 100% cruelty-free.

Question 17

Where are your products made?

Accepted Answer

All our products are handcrafted in Massachusetts, USA.

Question 18

What is the recommended skincare routine with your products?

Accepted Answer

For the best results, we recommend this simple daily routine: Cleanse with Marine Lavender Vitamin C Face Wash, apply Dark Circles Elixir Serum to the under-eye area morning and night, apply Elixir Face Serum to face and neck morning and night, and use Detox Dead Sea Clay and Neem Mask –2 times per week, followed immediately by the Elixir Face Serum.

Question 19

Which products work best together?

Accepted Answer

Our most popular pairings are: Detox Mask + Elixir Face Serum for deep cleanse followed by deep nourishment, Shaman Salt Scrub + Shaman Body Butter to exfoliate and hydrate in one routine, Grace Geranium Salt Scrub + Grace Geranium Body Butter for a complete matching spa ritual, and Hair Rescue Scalp Serum + Fresh Hair Refresh Spray for scalp treatment and daily refresh.

Question 20

Can I use the Elixir Face Serum instead of my regular moisturizer?

Accepted Answer

Yes — that's exactly what it's designed for. The Elixir Face Serum replaces your moisturizer, serum, and facial oil in one step. Most customers find they don't need anything else after switching to it.

Question 21

Can the body butters be used as an aftershave balm?

Accepted Answer

Absolutely — our body butters work beautifully as an aftershave balm. Apply a small amount immediately after shaving for a soothing, nourishing finish with no burn. The Shaman Body Butter is particularly popular for this.

Question 22

What is the Mayuur Naturals Rewards Club?

Accepted Answer

The Rewards Club is our loyalty program that lets you earn points every time you engage with us — and redeem those points for discounts on future purchases. It's free to join.

Question 23

How do I earn points?

Accepted Answer

There are several ways to earn points: making a purchase (earn points for every dollar you spend), writing a product review, following us on Facebook or Instagram, referring a friend, signing up (welcome points just for joining), and a birthday bonus.

Question 24

How do I redeem my points?

Accepted Answer

Once you've accumulated enough points, you can redeem them for a discount at checkout. Simply log into your account and your available points balance will be shown at checkout.

Question 25

Do my points expire?

Accepted Answer

Points remain active for one year. We recommend checking your account regularly to stay on top of your balance.

Question 26

How do I join the Rewards Club?

Accepted Answer

Visit [mayuurnaturals.com/loyalty](http://mayuurnaturals.com/loyalty) to sign up and start earning points right away — including welcome points just for joining.

Question 27

What is the Forever Glow Subscription?

Accepted Answer

Forever Glow is our subscription program that lets you save on your favorite Mayuur Naturals products and have them delivered automatically so you never run out. Subscribers receive a discount on every order.

Question 28

How do I sign up for a subscription?

Accepted Answer

On any eligible product page, select the Subscribe option and choose your preferred delivery frequency before adding to cart.

Question 29

Can I pause or cancel my subscription?

Accepted Answer

Yes — you can pause, skip, or cancel your subscription at any time from your account dashboard. There are no cancellation fees and no minimum commitment.

Question 30

Can I change the frequency of my deliveries?

Accepted Answer

Absolutely. Log into your account and update your delivery frequency from your subscription settings whenever you need to.

Question 31

What if I want to swap a product in my subscription?

Accepted Answer

You can update the products in your subscription from your account dashboard. If you need help making a change, contact us at [Info@mayuurnaturals.com](http://Info@mayuurnaturals.com) and we'll sort it out for you.

Question 32

Can I modify or cancel my order?

Accepted Answer

Please contact us as soon as possible after placing your order if you need to make changes. Once an order has been shipped, we are unable to modify or cancel it.

Question 33

How can I contact customer support?

Accepted Answer

We'd love to hear from you. Reach us at [Info@mayuurnaturals.com](http://Info@mayuurnaturals.com) or via the contact form on our website. Our team typically responds within 1 business day.

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